iPhone iOS 18.5, latest updates.
Adobe Scan folder inside iOS Files app shows an error. Get Info for folder shows error message, couldn't communicate with a helper application.
Click download now and get error, cannot download.
Open the Adobe Scan finder and can see all files.
Can open and view files in the Adobe Scan folder.
All folders inside the Adobe Scan folder also show same error and cannot download now. But I can open these folders and see all the files.
Can see all files from Acrobat online. No issue there.
Not having this issue with any other cloud based file system from the Files app. One Drive, iCloud Drive, Google Drive, all working fine. Only Adobe Scan folder and sub folders have this issue.
Adobe Scan is working and files are uploading to Adobe.
I just cannot download now or sync an entire folder of files in the Adobe Scan folder. I have to select one file at a time to view them. Also, the files have a cloud icon next to them. Seems I cannot store them locally on my phone?
I can copy the individual files to a local folder on the phone. Yet I get an error, Cannot Download when choosing Download Now for the Adobe Scan folder.
Troubleshooting:
I have exhausted all troubleshooting steps. Reinstalled all Adobe apps after deleting them and restarting phone. I have checked all permissions for Adobe apps and there is nothing restricting them. The only thing I have not done and will not do is reset my phone. All other cloud based file systems are working fine with the Files App.
There must be a bug with Adobe Scan and iOS.
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