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Docs missing

New Here ,
Jun 13, 2019 Jun 13, 2019

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I was looking through my documents, the system crashed, and the documents I was reading had gone when I went back into adobe scan !!!!  It was the most important docs as well

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Crash or freeze , iOS , Save files

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New Here ,
Jun 16, 2019 Jun 16, 2019

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I have had the same issue. I scanned and saved three files and now my whole archive is empty. J checked the cloud and they are not there after

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Adobe Employee ,
Jun 21, 2019 Jun 21, 2019

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Hi Janiceg,

Sorry for the delay in response.

As you are not able to find the documents in Adobe Scan application, would you please help us more details as asked below:

- What is the exact version of the Adobe Scan installed on your device?

- Share the OS version on the device

- It would be helpful if you can capture the workflow. Then share those screenshots or videos of that workflow with us.

Did you try once to check if you can locate all the scanned PDF online here Adobe Document Cloud

Open the link and sign in with the same email address that you to sign in to the Adobe Scan application.

Then go to Files > Adobe Scan folder. Check if the files are available there.

We will be waiting for your response.

Regards,

Meenakshi

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New Here ,
Jun 21, 2019 Jun 21, 2019

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Hi

The version is 19.06.20

I have checked my cloud and it isn’t there. My other documents are there, just not the ones I was reading.

Sorry, what do you mean by workflow?

Regards

Janiceg

Sent from my iPhone

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New Here ,
Sep 30, 2019 Sep 30, 2019

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I'm also facing same problem my documents have been disappeared.please help

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New Here ,
Jun 27, 2019 Jun 27, 2019

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I have the same problem. Scans are not saving and previously scanned files have disappeared.

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New Here ,
Jul 02, 2019 Jul 02, 2019

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Go to setting>preference >turn on save to image.

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New Here ,
Jun 26, 2019 Jun 26, 2019

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All my scanned files are gone too! And they were all important. I searched in the cloud and they’re gone.

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New Here ,
Oct 02, 2019 Oct 02, 2019

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What docu missed to send? My officejet was not linked to computer?

Which docu fm data missed to send to ur co?

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New Here ,
Oct 02, 2019 Oct 02, 2019

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Which 'docu' on my hand to sent?  I don't know which name of docu to send? 

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New Here ,
Oct 25, 2019 Oct 25, 2019

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LATEST

Sahdevmore123@gmail.com 

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