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Document deleted
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/t5/adobe-scan-discussions/document-deleted/td-p/13390597
Dec 02, 2022
Dec 02, 2022
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My all scan documents deleted automatically.
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Android
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Adobe Employee
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/t5/adobe-scan-discussions/document-deleted/m-p/13396462#M5821
Dec 05, 2022
Dec 05, 2022
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Hope you are doing well. Sorry for your experience with Adobe Scan.
Would you mind checking with the online portal if your scans are available there or not: https://acrobat.adobe.com/link/document/? You can login using the credentials that had the documents and check if the files are present in the scan folder.
Look forward to hearing from you.
-Souvik.
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Adobe Employee
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LATEST
/t5/adobe-scan-discussions/document-deleted/m-p/13504297#M6087
Jan 19, 2023
Jan 19, 2023
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Sorry for your experience with Adobe Scan.
We would like to have some more information to dig into the issue:
- Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
- Which platform do you experience the issue with? Scan Android, Scan iOS, DC web?
- Are all the scanned files missing, or only some files?
- When did the issue start, any details about any actions taken then?
- Scan app build version, device model, and OS version.
Please share the above answers so we can speed up the investigation process.
Look forward to hearing from you.
-Souvik.
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
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