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Downloading error

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello. I use this app for a long time so I have got many files in there. An app had been deleted, then was installed again. I logged in with the same account and I can see all the files I ever had but I can't download some of them (pretty old ones)

The sign "File downloading error. Download failed. Try later" appears. (Well, in Russian so it may be different to original.)

How can I have my files back?

It's quite important.

Thanks.

Konstantin.

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correct answers 1 Correct answer

Adobe Employee , Jul 24, 2019 Jul 24, 2019

Hi Konstantin,

Adobe scan application by default saved the scanned PDF to the Document Cloud storage.

You can directly download the PDFs from the Document Cloud account. Please refer to the steps provided below:

- Open this link Adobe Document Cloud

- Sign in with the same email address and password that you use for your Adobe Scan application.

- Then go to File > Adobe Scan folder.

- Select the file from the list and download it using the option provided at the right-hand side of the window.

Hope th

...

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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Hi Konstantin,

Adobe scan application by default saved the scanned PDF to the Document Cloud storage.

You can directly download the PDFs from the Document Cloud account. Please refer to the steps provided below:

- Open this link Adobe Document Cloud

- Sign in with the same email address and password that you use for your Adobe Scan application.

- Then go to File > Adobe Scan folder.

- Select the file from the list and download it using the option provided at the right-hand side of the window.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Jul 24, 2019 Jul 24, 2019

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Thank you, Meenakshi, I had done it and the file was downloaded.

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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You are welcome.

Glad to know it helped.

Regards,

Meenakshi

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