Duplicate file entries??

[ShirleyYouJest]

Why does scan sometimes create what looks like a duplicate file?  Exact same name two entires in scan list but if you delete one, both disappear?

[S. S]

Hi @ShirleyYouJest,

Hope you are doing well. Thanks for writing in!

This looks like a glitch due to any network fluctuation. Would you mind logging out of the application and back?

This should remove any duplicate entries on the file list.

Also, to verify if there are any duplicate files, you can check https://adobe.ly/4aIfvEA in the Adobe Scan folder.

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.