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Emailed docs not arriving

New Here ,
Jun 08, 2022 Jun 08, 2022

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Is anyone having technical difficulties with their documents not arriving to the designated email addresses?  I've not had issues until yesterday. My docs are not sending to the email addresses I'm entering. Do I need to uninstall then re-install the mobile scanner?

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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Hello Stacy,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Would you mind sharing a few details with us to investigate further:

1. The application version of Adobe Scan you are using;

2. The operating system you are using, and its version;

3. Is it happening with a specific email address or with any email address you are trying to share;

4. A screen recording of the entire event would be great.

 

You might want to see if the store application is up to date.

 

Thanks,

Souvik.

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