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File converting

New Here ,
Feb 12, 2022 Feb 12, 2022

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BB6E7CB2-65E4-4392-8159-E7218026597F.png

These files have been converting for a long time and doesn't seem to be working. I want to be able to delete them but can't while the conversion is in process. What can I do to stop it?

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Adobe Employee ,
Feb 15, 2022 Feb 15, 2022

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Hi @andyr47455884  

Would you mind sharing a few more details to understand the issue better?

1. Did you try signing out and signing in to the app?

2. Application version?

3. OS name and version?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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