• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

File removed or you dont have access.

New Here ,
Jul 17, 2019 Jul 17, 2019

Copy link to clipboard

Copied

Whenever i try to email my scan i am unable to open the link and get an error message that states "file removed. Dont have access. Contact user." Been using this app for months and sharing with no problem. Just recently started. How do i fix? I am using version 19.06.02 for android. Please help!!!

TOPICS
Android

Views

782

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

Copy link to clipboard

Copied

Hi Laurenp,

As you have mentioned above, when you try to email the scan link does not open.

Did you check if you can open the scanned file in the applicaiton?

Also, try once to share the scan using other options. Check if that works.

Did you check if the issue occurs with all the scans?

Please share the exact workflow you do and share the screenshot of the error message with us.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you need any help.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2019 Jul 29, 2019

Copy link to clipboard

Copied

LATEST

Hi. I am unable to send/share any scanned documents in another manner.

I do not see the upload icon on the link sent to me. I am attaching a photo

of the error message i receive.

Please provide any help you can.

Thank you for your response!

Lauren

On Fri, Jul 19, 2019, 12:02 AM meenakshin83966505 <forums_noreply@adobe.com>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines