Files not visible on app

[Rohit22374422xnrr]

My scanned files are present in cloud storage but not visible on my Adobe scan app. Previously, all scanned files were visible under home tab in app but now no scan is there. Please help

[Harsh Vardhan Pareek]

Hi @Rohit22374422xnrr 

As you have confirmed that files are visible on the Document Cloud storage, so there could be a possibility that you have signed in under a different email in the Adobe Scan app. Kindly check the email if it is the same or not. 

Also, Here are discussion links on a similar issue:

https://community.adobe.com/t5/adobe-scan-discussions/adobe-scan-files-mysteriously-gone/td-p/926971...

https://community.adobe.com/t5/adobe-scan-discussions/retriving-scanned-files-from-adobe-scan-app/td...

Let us know if that helps.

Thanks,

Harsh