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Files on my Adobe app (not mine)

New Here ,
May 22, 2023 May 22, 2023

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Hello,

 

Today I opened my Adobe scan app that I sometimes use for scan documents, and found PDF's appearing in my Adobe APP that I did not open and do not know how they got on to my history.  Based on the title on them, they appear to be explicit, and very immature content.  Has anyone had this experience, and does this mean my device has been hacked?  Would appreciate any recommendations because they are very inappropriate and would appreciate if the Adobe customer support could assist to have them removed.  I have not clicked on them but it does not give me the option to remove.  If anyone has had a similar issue would be interested to know how to resolve.  Thanks in advance.

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hi @Lamptino,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Have you checked for any additional account logins here: https://account.adobe.com/activated-devices/

 

Also, you might want to check if you have added any files to your Adobe Scan folder here: https://acrobat.adobe.com/link/documents/

 

Changing your account password will also be an excellent suggestion to go forward.

 

Hope this helps.

 

-Souvik

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