• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Freezing up

New Here ,
Dec 21, 2022 Dec 21, 2022

Copy link to clipboard

Copied

I'm trying to find out why abode scan keeps quiting unexpectedly.  And does save my new edits. And freezing continually 

TOPICS
Android , Crash or freeze , Modify scanned documents , Save files

Views

195

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 23, 2022 Dec 23, 2022

Copy link to clipboard

Copied

Hi @Jswaim987,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Per the second screenshot, which shows the error in OCR on scans, you will only be able to perform OCR on 25 pages if you have a free account. This number goes up to 100 if you have a paid subscription.

 

You may refer to the given link for more information: Configure Adobe Scan — Adobe Scan

 

The other workaround which we can suggest is to turn off OCR. To do this, go to Profile-> Preferences-> disable the option saying "Run Text Recognition".

 

Let us know if this helps.

 

-Souvik. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 23, 2022 Dec 23, 2022

Copy link to clipboard

Copied

LATEST

Hi. Thank you for your comment . I understand that OCR only works on 25pages on the free account. OCR is the turning a page into text. That's not what I'm doing. I use Adobe to create PDF out of my documents. Not to read the text. I have a file with 190 pages in it at the moment . It was working fine when I add pages or remove pages. But now I have been editing the pages I already have and it's freezing up. And crashing. And I lose all the updates. I'm thankful I haven't lost the whole fine. A few months ago I did lose a file . And Adobe could not help me because I was on the free version.  So it is lost. I pray I don't lose this one. How do I stop it from freezing or crashing. Thanks for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines