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hello, my files do not open, writes some kind of error, but I urgently need them !!

New Here ,
May 30, 2023 May 30, 2023

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hello, my files do not open, writes some kind of error, but I urgently need them !!

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi @Алёна30179360kdw4,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. The application version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The iOS version you are on;

3. A screen shot of the error you see when trying to open the file;

4. Are you able to open the file on the web portal: https://acrobat.adobe.com/link/documents in the Adobe Scan folder?

 

Look forward to hearing from you.

 

-Souvik

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