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i cant save pdf after scanning paper

New Here ,
Jan 10, 2020 Jan 10, 2020

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This is my problem i meet after scaning a paper using IOS

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New Here ,
Jan 11, 2020 Jan 11, 2020

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[Moderator removed personal information]

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Adobe Employee ,
Jan 26, 2020 Jan 26, 2020

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Hey there,

 

sorry for the delay in response.

Do you get this message after scanning every page or any specific one?

  • Would you mind checking whether you are signed in into the app or not. Scanned document uploads to the Document Cloud, so make sure you are connected to the Internet. 
  • Also, try after rebooting your device. 
  • if it still doesn't work, then try uninstalling application and reinstall it. (make sure you take the files backup, if anything stored in Adobe Scan before removing the app)

 

Thanks,

Akanchha 

 

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