Invalid name: scan error

[Kathleen5C05]

Adobe scan is given an error message that the archive has an invalid name. No matters if the name is changed to just letters, the app doesn't allow to save the scan.

[vvences]

same thing here 😞

[dbanga]

Hi,

Sorry for the problem you are facing at your end.

Can you please share a screenshot of the latter for better investigation  of the issue :- 'No matters if the name is changed to just letters, the app doesn't allow to save the scan.'

Thanks

Topics

[JJWMota]

I have the same problem

 

iPhone Xr (MRY62QL/A)

iOS 13.7

[dbanga]

Hi,

Sorry for the problem you are facing.

But some investigation shows me that the mobile OS restricts us using these characters in the filename.

So to resolve the issue you can follow the below steps:-

Preferences -> Edit Default filename -> change the date format to MM-DD-YYYY.

Thanks and let me know if the problem still persists

[JJWMota]

Thanks a lot. 
It solves the problem. 

If the default file name is not changed as suggested on the preferences, the App will not accept any file name even  by changing to a simple letter during the saving.