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IOS sharing files does not work reinstalation

Community Beginner ,
Jan 12, 2024 Jan 12, 2024

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Even after I have rainstalled the app

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iOS , Share scanned document

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2024 Jan 16, 2024

@Dan34751916vg3d 

Thank you for letting me know that it worked for you.

 

Would you mind marking the answer as correct for future users to use as a reference?

 

Thanks,

Souvik

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Hi @Dan34751916vg3d,

 

Thank you for writing in! Sorry for the trouble.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan(go to Home-> Profile-> About Adobe Scan);

2. The iOS version of your device;

3. A screen recording of the issue for a better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik

 

-Souvik

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Dear Souvik

- 23.12.13 is the Adobe Scan version
- IOS 17.2.1
Sorry I cannot send a photo - because there is nothing on the screen. I scan a doc, save it, "share a copy", email and then nothing happens, no email comes to me - different accounts, not just one email. 
Kind regards Dan

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Dear Souvik,
tzhank you you were right, after MAIL APP Apple reinstalation it staretd to
work again. Thank you and have a nice day Dan

[PII removed by moderator]

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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@Dan34751916vg3d 

Thank you for letting me know that it worked for you.

 

Would you mind marking the answer as correct for future users to use as a reference?

 

Thanks,

Souvik

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