• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Looks like photo

New Here ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Hi,

I been using this app for years, but today I tried to scan a document and it does not look like a scan - background is yellowish, not hiding wrinkles and basically it looks like photo instead of scan. Was there any changes that I missed? Or is it a problem with my phone? 
thanks

TOPICS
iOS , Modify scanned documents

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Hi @Zygimantas5E2C 

 

Hope you are doing well.

As per the issue description that you are not seeing the scans properly as expected. Would you mind sharing a few details to understand the issue better?

1. iOS version?

2. Application version?

3. Is it happening with a particular scan or with all scans.

 

Here is a help document you can refer to change filter:  https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html?highlight=filter#apply-filters

 

Let us know if that helps.

 

Thanks,

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

LATEST

Hi,

I tried today and everything works like usual, even though I didn't change any settings. Yesterday I tried to scan many different documents, but it all came out not right. 
I am using iOS 14.8 and app version is 21.10.26. 
Anyway, happy that everything is back to normal today. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines