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Lost File after adding a scan

New Here ,
Feb 07, 2019 Feb 07, 2019

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I've created a file in Adobe Scan on iOS and modify it daily with a new addition.  On day 5, Feb 7, the modified file attempted to connect to the cloud server.  Moments later an error message occurred about failure to save.  The file is now unavailable on the iOS device as well as on Document Cloud.  Where did the file go?

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iOS , Modify scanned documents , Save files

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Community Beginner ,
Feb 07, 2019 Feb 07, 2019

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This happened to me today.   I was scanning all of my tax and health benefit mail so I could reduce clutter.   I was adding a few at a time, shredding them, then adding more.   They even said they were backing up to document cloud in between each successive ”save”.  I went to add one single more page and when I clicked save, i got an error message saying save failed or something to that Effect.    I Did this in an effort to make the information more secure and easily referenced in the future.  It seems to have had an opposite result.   Can come one please help?   I even checked the scanned files on a separate desktop.   The entire file was lost.

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Adobe Employee ,
Feb 21, 2019 Feb 21, 2019

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Hi Forchic and GrantAlexander,

Sorry for the delay in response.

When you edit a scanned PDF to add more scans to it, it saves the new scans to the same file.

If there is an issue in saving the file, the old file remains there.

As you have mentioned that you cannot find the old PDF, would you please try once to check the file online on Document Cloud.

Open this link Adobe Document Cloud and sign in with the same email address and password that you use for Adobe Scan.

Then go to Files > Adobe Scan folder. Check if you can locate the file there.

Please make sure that the internet connection is not intermittent.

Would you mind sharing the details as asked below:

- Adobe Scan application version

- iOS version

- The exact error message you get.

Let us know if you need any help.

Regards,

Meenakshi

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