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Lost files from Adobe Scan

New Here ,
Feb 26, 2024 Feb 26, 2024

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I have been using Adobe Scan for around 3 years. Suddenly I saw today that only 3 files from the begining exists and no other file is there. My cloud storage is showing that almost the full is empty. What should I do?

TOPICS
Android , Manage scanned documents , Save files

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi @Nafis35711174y0zn,

 

Hope you are doing well. Sorry for your expeirence with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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