lost scanned documents

[simonec64552853]

hi is there any way of retrieving back images you have scanned?

I have some PDFs that I scanned 28 total, I have 11 but not the other 17 documents I did after 

[Harsh Vardhan Pareek]

Hi @Blood22439407h8fy 

Did you check if the document is visible on the Document Cloud storage, you check that from https://documentcloud.adobe.com

Make sure you are using the same email to find the document that you have used to save them. 

Also, If you could tell us that what steps have you tried so that we can assist you better.

Thanks,

Harsh

[Alan26004588af0h]

Add my name to the list -- 20+ Adobe Scan files disappeared, along with one I was scanning and editing. Walked away, came back to work on it, and all disappeared. Tried signing out/in in my iPad and MacBook both, followed lots of advice and links in FAQ, and no help. Storage shows the exact size of used memory to that point, which says to me that they're not deleted and are in storage, but "Creative Cloud" will not display them in Files or Folders. "You have no cloud documents" ?? Yeah, right--not!

[S. S]

Hi @Alan26004588af0h,

Sorry for your experience with Adobe Scan.

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue? Scan Android, Scan iOS, DC web? 
3. Are  all the scanned files missing or only some files? 
4. When did the issue start, any details about any actions taken then?
5. Scan app build version, device model, OS version.

Please share the above answers so we can speed up the investigation process.

Look forward to hearing from you.

-Souvik.

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