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Manage Subscription

New Here ,
Apr 13, 2023 Apr 13, 2023

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I paid for subscription but it still says I'm a free user and I'm unable to access some features

 

 

 

 

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Manage Subscription

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @Angela29393317lj3i,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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