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Mancanza di recupero dati da backup su nuovo cellulare

New Here ,
Jul 28, 2022 Jul 28, 2022

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Non riesco a trasmettere e importare  (da backup in cloud) le precedenti scansioni esistenti su nuovo cellulare  sostituto con altro (da iPhone a iPhone). Posso avere aiuto o essere contattato? Grazie 

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Adobe Employee ,
Jul 31, 2022 Jul 31, 2022

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Hello Antonello,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Are you getting any error messages when trying to sync in or access the files from Cloud Backup? If yes, please share a screenshot of the error for us to understand better.

 

Also, you may check logging in to the online portal and see if the scans show up there or not: https://acrobat.adobe.com.

 

Let me know if this helps.

 

Thanks,

Souvik.

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