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My docs disappeared from application- Adobe scan

Community Beginner ,
Oct 11, 2019 Oct 11, 2019

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Somebody please help.

I lost all of my scanned documents.

Adobe scan logged me out and wouldn't let me log back in using Google.  When I went thru the create a new password nothing was there.

How the heck do I get my stuff back!!!

Freaking out

 

[Title renamed by the moderator]

TOPICS
Crash or freeze , iOS , Manage scanned documents , Save files

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Community Beginner ,
Oct 11, 2019 Oct 11, 2019

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Same thing happened to me @ 1600 today!  

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New Here ,
Oct 12, 2019 Oct 12, 2019

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Logged in this morning and found the same thing. It asked me to log back in to my account and when I did, it was like I was new. Had to register a couple things and all my files are gone. Hopefully someone from Adobe will respond soon. Only thing that changed for me was updating IOS three days ago so that would be a strange delay if that's the reason. 

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Community Beginner ,
Oct 12, 2019 Oct 12, 2019

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I think it was the update.  As soon as I get my files back I'm deleting this app.  This is ridiculous

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Advocate ,
Oct 12, 2019 Oct 12, 2019

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You should be able to login to Document Cloud to see your scans. Have you tried that? Try logging in here: https://documentcloud.adobe.com

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New Here ,
Oct 12, 2019 Oct 12, 2019

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Yeah tried using the browser log in. Didn't help @melissaLA88

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Hi All, 

 

Sorry for the trouble caused.

 

As the files are not appearing in the application, please check if you can find them on the Document Cloud.

- Open this link https://documentcloud.adobe.com/

- Sign in with the same credentials that were used for Adobe Scan application.

- After log-in, go to Files > Adobe Scan folder

- Check if the files appear there.

 

If the file are available on Document  Cloud, try the steps mentioned below.

- On the device, sign out of the Adobe Scan application.

- Uninstall the application.

- Reboot the device

- Then re-install the application from App Store.

 

If the issue persists, please share the Adobe Scan and iOS version on the device.

 

Let us know how it goes.

 

Regards,

Meenakshi

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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still no documents,  the most current on the cloud are May 2019.  I-phone 7.  the app was the adobe scan.

so all my scans june-current 2019 are missing

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New Here ,
Oct 24, 2019 Oct 24, 2019

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LATEST

Adobe Scan 19.10.28

IOS 12.4.1

Cannot recover documents

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