My old file are not found.

Report · Sep 28, 2023

My previous scanned files were a few days ago.
All of a sudden the files are gone. Even the files scanned 2/3 days ago are not available.
The files were very important. How can I get the files back?

Report · Sep 30, 2023

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few more pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online ( https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik