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My scan disappeared

New Here ,
Dec 03, 2023 Dec 03, 2023

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My scan disappeared even though I didn’t delete it

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iOS

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New Here ,
Dec 03, 2023 Dec 03, 2023

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My scan disappeared even though I didn’t delete it. Only 1 scan which had near 100 pages. I scanned it using the Adobe scanner mobile app with IPhone12. that file was very important please help! Before that, that file was uploaded to Cloud storage, then I needed to change it and after that for some reason I couldn’t upload it back to Cloud storage and it disappeared.

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Please describe the exact steps that you have taken.

 

Modifying a 100-pages PDF file on an iPhone is a huge task. I would transfer the scan to my PC to do that.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 31, 2023 Dec 31, 2023

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Hi @Erbulan3401923737ih,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/link/documents/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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