Not have access to adobe cloud storage?

[T_R_X]

When I try to log in to Adobe Scan with my account, it says "doesn't have access to Adobe Cloud storage"?

My account was working before, so it must be a server-side issue, please fix it.

[sprinklr-integration-user]

Hi @tang ruixun

I hope you're doing well, and thank you for reaching out to us.

I've looked into your account and noticed that the region associated with it seems to be the reason you're unable to access our cloud storage services. Unfortunately, our document cloud services are not currently available in your region.

I'm sorry for any inconvenience this may cause. If there's anything else we can assist you with or if you have any other questions, please don't hesitate to let us know. We're here to help!

~Amal

[T_R_X]

Thank you for your response. Unfortunately, the reply did not provide any assistance. The documents were stored in my Cloud storage, and without access, they are now inaccessible and presumably lost.

[sprinklr-integration-user]

Hi there

Adobe Document Cloud services, including connectors, are not available in China. For detailed information on the availability of Adobe Document Cloud PDF services in various regions, you can refer to the following helpx document:

Adobe Document Cloud PDF Services Availability

hope this information will help

~Amal

[T_R_X]

I previously had access to the service, but I’m unsure when Adobe removed this feature in the specific region. Ideally, Adobe should provide an option for users to change their account region without needing to place a new order, which would ensure uninterrupted access to the service.