Not saving on Creative Cloud

[manui81618277]

Hi,

The PDF are saved and I can see from my phone. But when I open Creative Cloud on my computer, they are no files.

- Both phones and PC are logged on same account

- Creative Cloud Synchronization is On

What can I do to access the files from the PC?

[Steven_Yen]

Dear Customer,

When you login to Document Cloud, Click Document Cloud in the left panel and click Adobe Scan folder in the right panel. You should see your file list under Adobe Scan Folder.

Please let us know if you still can't see it.

Thanks

Adobe Mobile Team

[Cliffsta B]

Hi - I have the same problem. I note also a few other threads from folks having the same issues.

Please reply with better guidance - The description above is very vague. Do you mean web view? Or windows folder view?

I checked my cloud desktop app and all settings are correct to sync but specifically adobe scan files not showing up.

Perhaps there has to be some iOS setting which needs to be allowed in regards to permissions?

Cliff

[steveny17874656]

1. First login  to https://cloud.acrobat.com from your browser in your PC, login same account that you login to Scan.

2. Once you login you will see "Adobe PDF Services" in the top row

3. Select "Files" tab in the second row

4. Select "Document Cloud" from the left side panel

5. Select "Adobe Scan" folder from the right side panel

You should see all your files.  For Scan App, we only display the files that you use Scan App to scan the files. So from the server, they may have more files if you download files from your desktop.

Hope this will solve your problem.

[pinchvalve007]

"Once you login you will see "Adobe PDF Services" in the top row"  This does not seem to be the case any longer, this option is not in the quickstart menu.

To be clear, we cannot access scans from File Explorer on a PC, only through a web browser?

[daniela30803508]

Same problem here. App has access to camera and photos but nothing is saved.  Checked in document cloud from phone and laptop, nothing. Went through steps listed above.

[15kstudios.com]

Same here, files saved on mobile doesn't show on desktop cloud.