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Old filed storagenot on Adobe cloud

Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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I can't find any scanned files (many documents) and sometimes I surely save the scanned file but didn't save it!

 

Please help recover and fix my account asap!

TOPICS
Manage scanned documents

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi @Omolola28058969negv,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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