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Only able to scan 2 pages at a time

New Here ,
Apr 13, 2021 Apr 13, 2021

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Recently every time using mobile android to scan after 2nd scan picture adobe freezes up. I removed app from phone, and installed anew and it still happens.

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Android , Crash or freeze

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Apr 15, 2021 Apr 15, 2021

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Hi Tomer5E47

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
       

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

Adobe Scan Version: 21.03.22 

 

 If your app crashes, a dialog appears asking that allows you to choose whether to send the log always or just once. Choose Always to help Adobe resolve any app issues.

 

For more help refer to:  https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#errors-and-issues

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

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