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Password protected documents

New Here ,
Jan 04, 2018 Jan 04, 2018

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Is it now, or will it be available to password protect individual documents in the cloud?

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2018 Jan 05, 2018

Dear Customer,

This is workflow how to add password protect into a document and view it:
1. You can scan a document from Scan App mobile and save to document cloud server
2. You need to install Acrobat in your desktop  , and open the file from document cloud inside the Acrobat

3. You can add password protect from Acrobat in your desktop and save it to document cloud.

4. When you open the file with password protect in Scan App, you can't open it after you add password protect from Acrobat.
5. But when

...

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Adobe Employee ,
Jan 04, 2018 Jan 04, 2018

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Sorry, it only  works in the Cloud not in Scan mobile App yet, but it works in Acrobat Mobile App.

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New Here ,
Jan 05, 2018 Jan 05, 2018

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So, I am unable to password protect a document uploaded to document cloud by the Scan app?

Would I need to upload that same document to a different location and use Acrobat to protect it?

Sorry, but your answer was a little vague to a non-technical person.   

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Adobe Employee ,
Jan 05, 2018 Jan 05, 2018

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Dear Customer,

This is workflow how to add password protect into a document and view it:
1. You can scan a document from Scan App mobile and save to document cloud server
2. You need to install Acrobat in your desktop  , and open the file from document cloud inside the Acrobat

3. You can add password protect from Acrobat in your desktop and save it to document cloud.

4. When you open the file with password protect in Scan App, you can't open it after you add password protect from Acrobat.
5. But when you click "OPEN IN ACROBAT" button on the  the file with password protect from Scan App

6. the file will be opened in Acrobat mobile App, and ask you the open password, then you can view the file in Acrobat mobile app.

So the current stage, you can add password protect into Scan file from Acrobat desktop app and open it in Acrobat mobile app but not in Scan mobile app.  You can't add password protect from Scan App.

Hope this will answer you question.

Thanks for using our Scan App product.

Steven;

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New Here ,
Feb 26, 2020 Feb 26, 2020

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Hi Adobe,

 

It is now 2years. Just checking if the password feature is now available in the mobile app?

 

I have installed the app today but couldn't find the feature in it.

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New Here ,
Nov 25, 2023 Nov 25, 2023

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To open document

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New Here ,
Nov 25, 2023 Nov 25, 2023

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Give password

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi @Godfrey33855145sbo0,

 

We do not store passwords of file in our servers.

 

If you have received a protected file, I suggest reaching out to the sender or the creator of the file to either get access to the password or a fresh file without one.

 

-Souvik

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