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Problem with compressing files

New Here ,
May 18, 2024 May 18, 2024

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I can't compress files. It is not clear why.

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iOS

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi @3473011651'נרhe,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Do you see any error messages when trying to compress the files? If yes, please share a screenshot of the error to investigate further.

 

If not, please share a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the event for a better understanding.

 

Look forward to hearing from you.


-Souvik

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