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Problem with send my Scan

New Here ,
Dec 05, 2023 Dec 05, 2023

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Hello . I have problem with send a Scan in PDF . I try send by Messenger and i have info somethink like that. The file is too big , chosse file having less than 0MB . Usualy i send like that and i dont have any problem . I update all app and problem still the same 😕 

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Feature request , How to , iOS , Manage scanned documents , PDF forms

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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Can you send by e-mail? Whatsapp?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi @Kamil340716412512,

 

Hope you are doing well. Thank you for writing in!

 

This looks more like an issue with Facebook Messenger and Apple's latest update of the iOS.

 

However, let me get this checked with the team for further information and circle back to you.

 

-Souvik

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi @Kamil340716412512,

 

The team looked into this, and the issue is related to the access settings for Messenger.

 

You can have a look at the thread on Apple's forum for further steps on how to fix it: https://discussions.apple.com/thread/255325230?sortBy=best

 

Let us know if this helps.

 

-Souvik

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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@Kamil340716412512 Would you mind updating the application to the latest version and let us know if you are able to send files now?

 

-Souvik

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