recupero scansione su Adobe Scan

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ho fatto una nuova scansione con Adobe Scan e non ho trovato più i vecchi scan che avevo fatto e non avevo salvato altrove. come faccio a recuperarli?

[Ria Tagra]

Hi ,  

Thank you for posting your query here. Could you help me with few details to understand your issue better?   

1. Are you signed in with same Adobe account before and after new scans?   
2. Application version?   

Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

• If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

It is not possible to retrieve the files once deleted directly from the application.   

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

If the files were saved within the application, they are by default uploaded to Document Cloud.   

1. Open Document Cloud and sign in with your Adobe ID and the password.    
2. Then go to Files > Document Cloud > Adobe Scan folder.   
3. Here you will see the Adobe Scan folder. Please look for your files here.   

Let me know how it works at your end. If you have any further queries please feel free to reach.   

Regards   

Ria