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Refund

New Here ,
Dec 07, 2021 Dec 07, 2021

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Hello, I subscribed to Adobe Scan about a week ago because I wanted to try out the premium features during the 7-day trial. However, when I tried to use the premium features, a message popped-up saying that I have to subscribe to Adobe Premium to use them. When I clicked on the message, it brought me another message saying I've already subscribed. I could not use the premium features at all during the past 7 days. Then, today I've gotten a notification that the 7-day trial has ended and the subscription bill has been paid. I didn't use the apps after a few days and I completely forgot to cancel the subscription. Can I please get a refund?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Hi, I don't want to subscribe anymore without my knowledge it happened and it's no use at all.  
please do refund the amount at the earliest 3599INR.

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I think you people are cheating us saying that you will refund I have sent multiple request and no response at all. 

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @Roopa21961689yhc3 

 

Sorry for the delayed response. If you are still facing the issue, then here is a discussion link on a similar issue, please follow the steps suggested there and let us know if that helps. 

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

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