Repeated loss of documents

[ShefaliB87F]

I am repeatedly losing scanned documents in the clinic as the wifi connectivity is poor and it fails to save to the cloud after successfully saving as pdf. Is there a way to save on my iPhone instead of saving in the cloud? This is an important issue. Please advise. Thanks. 

[Ria Tagra]

Hi @ShefaliB87F 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?
3. Do you have premium subscription? 

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

• If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

It is not possible to retrieve the files once deleted directly from the application.   

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

If the files were saved within the application, they are by default uploaded to Document Cloud.   

1. Open Document Cloud and sign in with your Adobe ID and the password.    
2. Then go to Files > Document Cloud > Adobe Scan folder.   
3. Here you will see the Adobe Scan folder. Please look for your files here.   

Otherwise, there's not much we can do to recover those files for you.    

Let me know how it works at your end. If you have any further queries please feel free to reach.  

Regards   

Ria   

[ShefaliB87F]

Because of the wifi connectivity problem the documents are not always saved to the cloud. Is there anywhere else I can save them other than the Document Cloud? Any other options for saving in settings?