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Request to return purchase the apps free

New Here ,
Sep 08, 2023 Sep 08, 2023

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When I use the apps for combined documents, it ask me to purchase . I just click free trail for 7days but it count me to purchase! And it cost above $70 for purchase the free,pls return back! Because I don't need to purchase any items!

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Download and install , Feature request , Manage Subscription

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Hello @Ariel32152988u6ak,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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