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Scans Disappeared/Deleted

New Here ,
Feb 26, 2018 Feb 26, 2018

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Scans done in December have disappeared/deleted. How do I get them back?

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Android , Manage scanned documents

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Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

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Hi Tjryks,

Could you try opening this link in a web browser - https://cloud.acrobat.com/ , click Document Cloud > Adobe Scan and check if the scanned files are there. Make sure you are logged into the PDF services using the same login credentials as in the app.

Also, try updating app to the latest patch available, log out from the application, log back in and check if that helps.

Keep us posted with the results.

Shivam

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New Here ,
Jan 02, 2020 Jan 02, 2020

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I have this exact same problem.  I have all scans prior to 04-Dec.  I'm logged into the app and to the website and they do not appear there.  Is there any way to get access to these?

 

 

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Hi Peternjorth,

 

Sorry for the delay in response.

 

Are you still experiencing the issue? If yes, please ensure that the application is updated to the latest version available.

Try signing out of the application and uninstall it. Then reboot the device.

Re-install the application and sign in again. Check if that helps.

 

If you are still not able to locate the files in the application or on Document Cloud, share the application and OS version you are using.

 

Let us know if you need any help.

 

Regards,

Meenakshi

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New Here ,
Jan 02, 2020 Jan 02, 2020

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I have been scanning documents using the Adobe Scan app all year.  I just opened the app and all scans after 04-Dec are now missing.  I also logged into the online cloud account to see if they were there and they're not.  Have these been lost forever?

 

 

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New Here ,
Jan 02, 2020 Jan 02, 2020

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A mí me ha pasado lo mismo he abierto hoy la aplicación y me han desaparecido todos los documentos escaneados tienen fecha de caducidad?creí que los podiamos tener permanentemente en la app

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New Here ,
Jan 03, 2020 Jan 03, 2020

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I just logged in and the same thing happened to me! Who can we talk to about this?

I need these files!

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New Here ,
Jan 09, 2020 Jan 09, 2020

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My scans are gone too, would like to know where they are. 

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Hi All,

 

Sorry for the delay in response.

 

As you are not able to find the scans created in december, please ensure that the application is updated to te latest version.

If the scans still do not appear, sign out of the application and uninstall it.

Reboot the device and reinstall the application from the App store on your iOS device.

Check if the scans appear in the application or not.

 

Also, check the scans on the document cloud account online.

- Open this link https://documentcloud.adobe.com/

- Sign in with the same credentils that you use for Adobe Scan application.

- Then go to Files > Adobe Scan folder.

 

Let us know if the issue persists.

 

Regards,

Meenakshi

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