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Scans lassen sich nicht mehr öffnen

New Here ,
May 10, 2022 May 10, 2022

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Hallo seit zwei Wochen komme ich nicht mehr an meine Scans.

 

Neues steht bei der ausgewählten dabei " Datei wird geladen" mehr passiert dann aber nicht.

 

ein erzwungener Abbruch der ab und Neustart hilft nicht weiter, das habe ich gemacht.

 

iPad Neustarten, hilft nicht weiter, habe ich auch gemacht.

 

es ist auch egal ob es eine kleine Datei von nur 1 Seite, oder eine größere von 20 Seiten ist.

 

was Kaninchen tun, 

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How to , iOS , Save files

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correct answers 1 Correct answer

Adobe Employee , May 11, 2022 May 11, 2022

Hello,

 

Hope you are doing well. I am sorry for the experience you had with Adobe Scan not able to load files.

 

Just so that we can check further into it, please help us with a few details:

1. The iOS version you are on currently.

2. The version of the application [Adobe Scan ] you are using;

To check for the version-> open Adobe Scan-> Click on the home button on the top left-> Click on your profile icon-> About Adobe Scan.

3. A screen recording of the same would be a lot useful.

 

Also while

...

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hello,

 

Hope you are doing well. I am sorry for the experience you had with Adobe Scan not able to load files.

 

Just so that we can check further into it, please help us with a few details:

1. The iOS version you are on currently.

2. The version of the application [Adobe Scan ] you are using;

To check for the version-> open Adobe Scan-> Click on the home button on the top left-> Click on your profile icon-> About Adobe Scan.

3. A screen recording of the same would be a lot useful.

 

Also while you do so, please check if the files are accessible on the online portal. The link for the online portal: https://acrobat.adobe.com/

 

If yes, please try the below steps once:

1. Log out of Adobe Scan;

2. Restart the device;

3. Login to Adobe Scan with the same credentials you have the active subscription with.

 

Let me know if it helps.

 

Thanks,

Souvik.

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New Here ,
May 11, 2022 May 11, 2022

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Hallo 

danke für die Hilfe. Es hat geholfen.

Ich habe mich ausgeloggt und neu angemeldet. 
hat geklappt.

 

vielen Dank für die Hilfe 

 

LG Jessica 

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Thank you for responding back and letting us know it has helped. 

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