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Scans won't send via preferred email

New Here ,
Aug 15, 2023 Aug 15, 2023

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Hi, I am trying to send a scan via my preferred email address yet the system automatically reverts to another business address as the sender. How can I stop this from happening please? The account is set up with the preferred email address.

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hi @Julie31514802c2sw,

 

Hope you are doing well. Thank you for writing in!

 

When you click on the Email app and it opens, Adobe Scan cannot control how the external app will behave. The part where Adobe Scan has its rights is the trigger function to open the application.

 

Hope this clarifies your question.

 

-Souvik

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