I can't cancel my subscription. Why?
Hope you are doing well.
Don’t worry, you can cancel the subscription and ask for a refund from your end. Before we let you go do you mind sharing the reason for the cancellation?
Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.
For step-by-step instructions, see View, change, or cancel your subscriptions.
For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.
Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.
For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.
For billing issues or a refund, see Get a refund on Google Play.
For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html
Let us know how it works at your end. If you have any further queries please feel free to reach out to us.