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the app scan stuck on startup screen

New Here ,
Feb 09, 2022 Feb 09, 2022

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installed app scan with android 12 but as soon as I start the app it freezes with the home screen. I have granted permissions in the settings, any advice?

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Android , Crash or freeze

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi @Sergio23075345tnag 

 

As it is stuck where some permissions are required like Camera and files. You can accept and proceed the app will work fine.

 

Let us know it works.

 

~Harsh

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Thank you for your interest, unfortunately even with all the permissions the app kept crashing, remaining with the fixed screen with the startup logo. Perhaps the problem is related to the fact that in my phone I installed an android rom with root because before the modification adobe scan worked normally. thanks anyway

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