• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

The app unexpectedly exit

New Here ,
Aug 25, 2021 Aug 25, 2021

Copy link to clipboard

Copied

It quits every time when I tried to modify the scanned document. How can I solve the issue ?

TOPICS
iOS

Views

101

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

LATEST

Hi @KWAN HO5CD6 


Hope you are doing well.

As you have mentioned that application crashes whenever you try to modify a scanned document. Please check if Adobe Scan application is updated to the latest version if not kindly update the application. And for application crash we need few details to understand the issue better:

1. Could you let us know if there is any error message when app crashes?

2. What is the iOS version you are using?
here is a help document you can refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html

3. If you are connected using wifi, try connecting it using mobile data and check if that helps.

4. If possible, kindly share a video of the application crash happeing. 

 

Looking forward to hearing back from you.

 

Thanks, 

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines