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Unable to sign into Adobe Scan. Try again later.

New Here ,
Jun 13, 2022 Jun 13, 2022

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I am unable to log into Adobe scan for quite a few days now. Every time I try, it says try again later. I have tried deleting and reinstalling the app a bunch of times. I am using iPhone 11, version 15.5.

the Adobe scan version is 22.05.24. Help!

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iOS , OCR

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hello Himanid,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Can you try offloading the application and then try signing in again. 

 

To do so, go to Settings-> General-> Storage-> Adobe Scan-> click on Offload on the bottom right. 

 

You can also see other troubleshooting steps from here: Troubleshoot — Adobe Scan for iOS

 

I hope this helps.

 

Thanks,

Souvik.

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Hi Souvik,

 

I tried that but the issue isn't resolved.

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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@himanid 

 

Hi, Can you try changing the internet connectivity of your device once and check if it helps.

 

Also, please check if there are any other adobe applications installed in your device and if you are able to log in to other applications too.

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