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Where are my scans???

Explorer ,
Dec 30, 2023 Dec 30, 2023

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I can't find them from the Adobe website.  Help offers NO assistance.  And Adobe is a liar--because the link for "Real Help from real people" took me to the virtual agent---again!   Stop being so CHEAP and hire a few people instead of making me CROWD SOURCE my assistance!!!!  

 

So--I go to the Adobe website so that I can download my scans into my computer--but I can't find them.  I can only see them on the Adobe scan app on my cell phone--but to SHARE each one individually takes an astronomical amount of time.  So--DO NOT TELL ME TO USE THE APP...I can do that.  

 

How do I access my documents stored in the Adobe Cloud from a Windows computer?

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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Hi @DeborahG7,

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human, type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Dec 31, 2023 Dec 31, 2023

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Hi DeborahG7

i have the same problem. Did you solve it? 

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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Hi @DeborahG7 @Grant34534669t3yy,

 

Thank you for writing in! Sorry about your experience with Adobe Scan.

 

Would you mind sharing a few more pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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