Why all scan documents deleted from adobe scan app n how to restore all scan documents again

[shahid268592239toq]

1. Hello adobe team i lost all my documents from adope scan app and when i was looking for it , i found all my scan documents is transfer in adobe acrobat so in case if i want to modify my scan as we do in adope scan app how I can do it as well as how to restore all document again in adobe scan app again

[Krutikka D]

Hello @shahid268592239toq 

I hope you're great.

As per my understanding, you lost the files from the application and need help restoring the documents. Please check if you're logging in from the correct profile.

However, Adobe Scan saves the documents as PDFs in the Adobe Document Cloud. You may check your saved files over here: -  

• Open the link Adobe Document Cloud.

Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

Let me know if this works.

Regards, 

Krutikka

[S. S]

Hi @shahid268592239toq,

Sorry for your experience with Adobe Scan.

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
3. Are all the scanned files missing, or only some files? 
4. When did the issue start, any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Please share the above answers so we can speed up the investigation process.

Look forward to hearing from you.

-Souvik.

[Paul5C57]

My app just did the same thing. i just scanned something, was looking at something else and suddenly every single recent scan was gone, but was only available on the cloud through adobe pdf reader. What happened?/

[S. S]

Hi @Paul5C57,

Hope you are doing well. Sorry for the experience!

Would you mind sharing the responses to the above questions? 

Also, would you mind jumping on a call with me if available? This will help me and the team get better details and investigate quickly.

Thanks,

Souvik

[Paul5C57]

I had to update the app and it worked again.

[S. S]

Hi @Paul5C57,

Glad to hear that it works fine now.

Please feel free to write back in case you experience any issues!

-Souvik