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Why do I always get the message "You don't have any scans" when using Adobe Scan on my iPhone?

New Here ,
Oct 16, 2019 Oct 16, 2019

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Everything I scan is gone from my mobile device's Adobe Scan whenever I scan a document and save it, but then mysteriously it occurs in Document Cloud when I log in there from my computer. Why does it not show in the list of scanned documents in the Adobe Scan on my iPhone, even if I save the document there after a scan, and why do i still get the message "You don't have any scans"? 

 

I have logged out of the Adobe account and back in again on my phone yet to no avail.

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Adobe Employee ,
Oct 18, 2019 Oct 18, 2019

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Hi EANx,

 

Thank you for reaching out.

 

Please try to sign out of the application and reboot the device. Then sign-in again.

If that does not help, try once to uinstall and re-install the application. Make sure that you sign out first and 

 

Could you please provide more details as asked below:

- What is the current application version?

- Share the OS version on the device.

 

We will be waiting for your response.

 

Regards,

Meenakshi

 

 

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New Here ,
Mar 05, 2020 Mar 05, 2020

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  • App version: 20.02.11
  • OS version: iOS 13.3.1
 

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Followed the steps outlined above but still having the problem... (iPhone 7)

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