Why do I always get the message "You don't have any scans" when using Adobe Scan on my iPhone?

[EAN32]

Everything I scan is gone from my mobile device's Adobe Scan whenever I scan a document and save it, but then mysteriously it occurs in Document Cloud when I log in there from my computer. Why does it not show in the list of scanned documents in the Adobe Scan on my iPhone, even if I save the document there after a scan, and why do i still get the message "You don't have any scans"? 

I have logged out of the Adobe account and back in again on my phone yet to no avail.

[Meenakshi Negi]

Hi EANx,

Thank you for reaching out.

Please try to sign out of the application and reboot the device. Then sign-in again.

If that does not help, try once to uinstall and re-install the application. Make sure that you sign out first and 

Could you please provide more details as asked below:

- What is the current application version?

- Share the OS version on the device.

We will be waiting for your response.

Regards,

Meenakshi

[justinp70238205]

• App version: 20.02.11
• OS version: iOS 13.3.1

[justinp70238205]

Followed the steps outlined above but still having the problem... (iPhone 7)