Highlighted

Adobe Sign - Access Denied

New Here ,
Sep 25, 2019

Copy link to clipboard

Copied

I have been a user of Adobe Sign via Adobe Acrobat Pro DC for quite some time now. All of sudden, I am no longer able to utilize Adobe Sign. I keep getting a message stating, "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access." I have no idea why this has occurred or how to fix it. I have also tried sending the document for signature using the online interface, and I just keep getting the blue circle of death and the message "Loading Adobe Sign..." This is really frustrating and causing undue delay in my business. 

Views

2.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Sign - Access Denied

New Here ,
Sep 25, 2019

Copy link to clipboard

Copied

I have been a user of Adobe Sign via Adobe Acrobat Pro DC for quite some time now. All of sudden, I am no longer able to utilize Adobe Sign. I keep getting a message stating, "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access." I have no idea why this has occurred or how to fix it. I have also tried sending the document for signature using the online interface, and I just keep getting the blue circle of death and the message "Loading Adobe Sign..." This is really frustrating and causing undue delay in my business. 

Views

2.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2019 2
New Here ,
Oct 07, 2019

Copy link to clipboard

Copied

Did you ever get an answer to this or resolve the issue? 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2019 1
New Here ,
Oct 23, 2019

Copy link to clipboard

Copied

We are seeing this now - has anyone else found a solution to this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2019 0
New Here ,
Oct 23, 2019

Copy link to clipboard

Copied

Unfortunately, no. I am still receiving the same error message, even though my account shows that I should have access. I have resorted to using DocuSign in order to send out documents for signature. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2019 0
New Here ,
Dec 12, 2019

Copy link to clipboard

Copied

I'll add I am also experiencing this issue.  I had just changed the email address I use for my account about two weeks ago.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2019 0
Adobe Employee ,
Dec 13, 2019

Copy link to clipboard

Copied

Hi SrathDL,

 

This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you have changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

 

In this case, you will need to free your email address from the old account. For this, you will need to contact the Adobe Sign support team. They wil help you to with the steps to make the neccessary changes. 

Please check your inbox, I have shared some details in the private message. 

 

Let us know if you need any help.

 

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 13, 2019 0
New Here ,
Jan 08, 2020

Copy link to clipboard

Copied

Hello! I'm having the same issue. Can you please share the details in a private message?

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2020 0
New Here ,
Feb 26, 2020

Copy link to clipboard

Copied

I am having this same issue, can you please help me?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 26, 2020 0
New Here ,
Feb 27, 2020

Copy link to clipboard

Copied

What I was told was the issue had to do with my account having another account associated with it as well. Or something like that - because I had switched the email.  But what solved it was using the support capabilities in the actual product, in my case Adobe Acrobat DC, I clicked on the question mark in the upper right corner by the log in and then went to support and started a case.  They ended up resolving it for me!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 27, 2020 0
New Here ,
Apr 02, 2020

Copy link to clipboard

Copied

Hello! I'm having the same issue.  I switched the email and deleted my old email address from the account, but the problem persists. Can you please explain how to fix it? Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 02, 2020 0
New Here ,
Apr 03, 2020

Copy link to clipboard

Copied

Read my previous message in this thread, that is how I resolved it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 03, 2020 0
New Here ,
Apr 26, 2020

Copy link to clipboard

Copied

Hello, I am having the same issue, please help, thanks

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2020 0
New Here ,
Apr 28, 2020

Copy link to clipboard

Copied

what solved it was using the support capabilities in the actual product, in my case Adobe Acrobat DC, I clicked on the question mark in the upper right corner by the log in and then went to support and started a case.  They ended up resolving it for me!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 28, 2020 0
New Here ,
May 19, 2020

Copy link to clipboard

Copied

I have found the solution with Adobe support chat's help. Try going to https://secure.echosign.com/public/login and logging into your account.

It should come up with a message saying "Your new Adobe ID (your email) cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to (your email) to resolve this conflict."

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 19, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

I am having the same issue after changing my e-mail. The chat customer support has been useless. Is there a fix???

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

See my solution above. Click on the link.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

Did not help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

Oh darn. Sometimes trying again with another support agent can be helpful. They don't all have the same knowledge, so you never know.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Reza5DB8 LATEST
New Here ,
Aug 31, 2020

Copy link to clipboard

Copied

Success.
After signing in from the instruction sent to email, I installed the Acrobat Pro app from all app section.
It worked for me. 

 

https://secure.echosign.com/public/login

 

Capture01.PNG

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2020 0