Adobe Sign - Access Denied

Forum|Forum|6 years ago
September 25, 2019
4 replies
17628 views

I have been a user of Adobe Sign via Adobe Acrobat Pro DC for quite some time now. All of sudden, I am no longer able to utilize Adobe Sign. I keep getting a message stating, "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access." I have no idea why this has occurred or how to fix it. I have also tried sending the document for signature using the online interface, and I just keep getting the blue circle of death and the message "Loading Adobe Sign..." This is really frustrating and causing undue delay in my business.

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Correct answer glowcreativenz

I have found the solution with Adobe support chat's help. Try going to https://secure.echosign.com/public/login and logging into your account.

It should come up with a message saying "Your new Adobe ID (your email) cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to (your email) to resolve this conflict."

M

Massage Aweigh

Participant

I am having the same issue after changing my e-mail. The chat customer support has been useless. Is there a fix???

G

glowcreativenz

Participant

See my solution above. Click on the link.

M

Massage Aweigh

Participant

Did not help.

G

glowcreativenzCorrect answer

Participant

I have found the solution with Adobe support chat's help. Try going to https://secure.echosign.com/public/login and logging into your account.

It should come up with a message saying "Your new Adobe ID (your email) cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to (your email) to resolve this conflict."

B

Bobby24037011squ3

Participant

This totally worked!

A

Anonymous

I'll add I am also experiencing this issue. I had just changed the email address I use for my account about two weeks ago.

Meenakshi Negi

Community Manager

Hi SrathDL,

This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you have changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

In this case, you will need to free your email address from the old account. For this, you will need to contact the Adobe Sign support team. They wil help you to with the steps to make the neccessary changes.

Please check your inbox, I have shared some details in the private message.

Let us know if you need any help.

Regards,

Meenakshi