Highlighted

Echosign is automatically setting a password on a signed document

New Here ,
Jan 09, 2016

Copy link to clipboard

Copied

I select "no password" and send the document for signature. When it comes back it is password protected. I need to combine it with another document in order to submit the entire package to my client and it is requiring a password to open. During the signature process it didn't advise any of the individuals signing it that it was assigning a password, nor did it alert me. How do I stop it from doing this?

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

TOPICS
Questions Need Help

Views

824

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Echosign is automatically setting a password on a signed document

New Here ,
Jan 09, 2016

Copy link to clipboard

Copied

I select "no password" and send the document for signature. When it comes back it is password protected. I need to combine it with another document in order to submit the entire package to my client and it is requiring a password to open. During the signature process it didn't advise any of the individuals signing it that it was assigning a password, nor did it alert me. How do I stop it from doing this?

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

TOPICS
Questions Need Help

Views

825

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 09, 2016 0
Adobe Employee ,
Jan 10, 2016

Copy link to clipboard

Copied

Hi Teresa,

May I know on which OS are you working on? Also please let us know whether you are using EchoSign from the web initerface or from Acrobat Pro DC.

Thanks,

Abhishek

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2016 0
Adobe Employee ,
Jan 10, 2016

Copy link to clipboard

Copied

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2016 0