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Multiple documents

New Here ,
Apr 27, 2016

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New user - trying to send multiple docs for signature but the recipient sees one large doc vs. several small docs (all files were combined into one).  How do I ensure that each file is sent separately vs. merged into one? 

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Multiple documents

New Here ,
Apr 27, 2016

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New user - trying to send multiple docs for signature but the recipient sees one large doc vs. several small docs (all files were combined into one).  How do I ensure that each file is sent separately vs. merged into one? 

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Apr 27, 2016 0
Adobe Employee ,
Apr 27, 2016

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Hello Shelly,

By default, when you upload multiple documents, they are first combined together and then sent as a single file for e-signing.

Regards,

-Rijul

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Apr 27, 2016 1
New Here ,
Apr 28, 2016

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Thank you. Yes my question is is there a way to get around them being combined into a single doc and remain as individual docs?

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Apr 28, 2016 0
Adobe Employee ,
Apr 29, 2016

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Hello Shelly,

As of now, all the documents are combined together and it cannot be changed.

Regards,

-Rijul

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Apr 29, 2016 0
New Here ,
Jun 08, 2016

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I have the same issue.  Are you saying that with e-sign, uploading 2 separate files to sign will result in a combined file?  And prior to the latest version that was NOT the case?  Other products allow for separate files to remain separate.  Why is Adobe different and what changed.

Thanks,

Jeff

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Jun 08, 2016 0
Adobe Employee ,
Jun 08, 2016

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Hi,

The workflow was initially designed keeping in mind that the users would want to see one whole signed agreement and would not want to open 'n' different documents and sign them separately. Similarly from sender's point of view, when the signed document comes back to him, he would want to see one combined document rather than 'n' different signed documents.

But, a workflow which requires an end-user to have separate agreements, can't be dismissed either.

Jeffrey Peterson, As far as i know the behavior hasn't changed of-late. So it has always been the same as it is now with the latest version.

Thanks

Sameer Puri

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Jun 08, 2016 1
New Here ,
Aug 14, 2018

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So it is now 2+ years later.... still combines to one single document.... why is there no work around for this. I don't mind that the recipients get a single document to sign but I need to be able to have it separated when it returns so I can file it in different folders. Seriously.... is it that hard?

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Aug 14, 2018 0
Adobe Employee ,
Aug 14, 2018

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Hi Seamush,

Good news! You now have the ability to receive separated documents as a PDFs after sending multiple documents for signature.

Please note that the documents will initially be combined into one document. This makes it easier for recipients to navigate to the document they'd need to eSign, as they just need to click on one link from the email sent to them to access and sign the agreement.

However, you now have the ability to split the documents after the document has been eSigned. The process works in the following way

1) You upload multiple documents and send them for eSignature using Adobe Sign

2) The recipient receives an email using the regular format, with one link to click on to access the documents to eSign. This will appear as one document.

3) After the document has been eSigned, both yourself and the recipient receive separate attachments of the documents uploaded initially.

To set this up in your Adobe Sign Account, please log in to the Adobe Sign Dashboard, go to the Accounts Tab > Account Settings > Global Settings > and select 'Keep documents seperated'

Hope this helps!

Kind regards,

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Aug 14, 2018 1
New Here ,
Aug 15, 2018

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I do not have "Global Settings" as a choice. I only have

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Aug 15, 2018 1
Adobe Employee ,
Aug 15, 2018

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Hi Seamush,

I have checked that you have Adobe Sign individual account.

The feature to keep the documents separated is only available in Business and Enterprise account.

You may try to contact support and check if the feature can be enabled for your account.

# For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via https://secure.echosign.com/public/login

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you have any questions.

Regards,

Meenakshi

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Aug 15, 2018 1