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shellyl9906614
shellyl9906614
New Participant
April 27, 2016
Question

Multiple documents

  • April 27, 2016
  • 3 replies
  • 10579 views

New user - trying to send multiple docs for signature but the recipient sees one large doc vs. several small docs (all files were combined into one).  How do I ensure that each file is sent separately vs. merged into one? 

      3 replies

      The Fixer Handyman
      The Fixer Handyman
      New Participant
      August 14, 2018

      So it is now 2+ years later.... still combines to one single document.... why is there no work around for this. I don't mind that the recipients get a single document to sign but I need to be able to have it separated when it returns so I can file it in different folders. Seriously.... is it that hard?

        M
        Community Manager
        MarjanACommunity Manager
        Community Manager
        August 15, 2018

        Hi Seamush,

        Good news! You now have the ability to receive separated documents as a PDFs after sending multiple documents for signature.

        Please note that the documents will initially be combined into one document. This makes it easier for recipients to navigate to the document they'd need to eSign, as they just need to click on one link from the email sent to them to access and sign the agreement.

        However, you now have the ability to split the documents after the document has been eSigned. The process works in the following way

        1) You upload multiple documents and send them for eSignature using Adobe Sign

        2) The recipient receives an email using the regular format, with one link to click on to access the documents to eSign. This will appear as one document.

        3) After the document has been eSigned, both yourself and the recipient receive separate attachments of the documents uploaded initially.

        To set this up in your Adobe Sign Account, please log in to the Adobe Sign Dashboard, go to the Accounts Tab > Account Settings > Global Settings > and select 'Keep documents seperated'

        Hope this helps!

        Kind regards,

        A
        Aneesa23489846raa4
        New Participant
        March 8, 2022

        Hi Seamush,

        I have checked that you have Adobe Sign individual account.

        The feature to keep the documents separated is only available in Business and Enterprise account.

        You may try to contact support and check if the feature can be enabled for your account.

        # For the subscribed account, find below the steps to contact support:

        • Login to your Adobe Sign account directly via https://secure.echosign.com/public/login

        • Once logged in, check the upper right corner of the page and click the question mark icon.

        • It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

        • If you've never logged in this way, use the forgot password option on the login link to set your password.

        Let us know if you have any questions.

        Regards,

        Meenakshi


        Hi Meenakshi, 

         

        I have the same issue as Seamush, please could you advsie if this is due to the type of account I have?

        Is it on the roadmap to have this available for Adobe Pro customers as it is not work having the pro account without this feature when Docu-Sign have this option available as a standard?

         

        Regards,

        aneesa 

          sameer_puri
          Adobe Employee
          sameer_puri
          Adobe Employee
          June 8, 2016

          Hi,

          The workflow was initially designed keeping in mind that the users would want to see one whole signed agreement and would not want to open 'n' different documents and sign them separately. Similarly from sender's point of view, when the signed document comes back to him, he would want to see one combined document rather than 'n' different signed documents.

          But, a workflow which requires an end-user to have separate agreements, can't be dismissed either.

          Jeffrey Peterson, As far as i know the behavior hasn't changed of-late. So it has always been the same as it is now with the latest version.

          Thanks

          Sameer Puri

          R
          Community Manager
          Rijul Raj KhuranaCommunity Manager
          Community Manager
          April 28, 2016

          Hello Shelly,

          By default, when you upload multiple documents, they are first combined together and then sent as a single file for e-signing.

          Regards,

          -Rijul

          shellyl9906614
          shellyl9906614Author
          New Participant
          April 28, 2016

          Thank you. Yes my question is is there a way to get around them being combined into a single doc and remain as individual docs?

          R
          Community Manager
          Rijul Raj KhuranaCommunity Manager
          Community Manager
          April 30, 2016

          Hello Shelly,

          As of now, all the documents are combined together and it cannot be changed.

          Regards,

          -Rijul

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